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Shipping Policy

SHIPPING

Packaging
All full priced items are gift wrapped or boxed complimentary, however if you are gifting your purchase or sending it as a gift and would like a hand written card or price tag removed etc please notify us under the notes section.

Click & Collect
We offer a Click & Collect Service which allows you to order online and pick up your purchase from our boutique. ( Please note that our Boutique is located in Mildura).
If your order is eligible for Click & Collect, this service will automatically show up as an option during the check out stage once a local postcode is entered.
If your order is placed during business hours we will usually have it ready for collection on the same day.
Our team will notify you via email and text message when your order is ready for collection.
Please refer to our front page for store trading hours.

AUSTRALIA
Standard - $12.00
Express - $ 15.00

All orders placed via our online store are shipped with Australia Post.
Online orders are packed and dispatched within 24 hours of placement Monday-Friday.
Please note that all orders placed over the weekend or a public holiday will be dispatched the next working day.

We offer a flat rate fee of $12 for standard delivery or $15 for express delivery.

For standard delivery please allow 3-7 business days once you receive notification that your order has been dispatched.
For express delivery please allow 1-3 working days once you receive notification that your order has been dispatched.

Once your parcel has left our warehouse, it is the property of Australia Post.
Our team is available to assist with tracking your order if it has past the estimated delivery times above.
For assistance please contact enquiries@fifiandannie.com.au

NEW ZEALAND

Express - $25.00
All orders placed via our online store are shipped to our New Zealand customers with Australia Post.
Online orders are packed and dispatched within 24 hours of placement Monday-Friday.
Please note that all orders placed over the weekend or a public holiday will be dispatched the next working day.

We offer a flat rate fee of $25 express delivery - Please allow 5-7 business days once you receive notification that your order has been dispatched.

Once your parcel has left our warehouse, it is the property of Australia Post.
Our team is available to assist with tracking your order if it has past the estimated delivery times above.
For assistance please email enquiries@fifiandannie.com.au

REST OF THE WORLD (some exclusions do apply)

Express - $45.00

All orders placed via our online store are shipped to our International customers with Australia Post.
Online orders are packed and dispatched within 24 hours of placement Monday-Friday.
Please note that all orders placed over the weekend or a public holiday will be dispatched the next working day.

We offer a flat rate fee of $45 express delivery - Please allow 7-10 business days once you receive notification that your order has been dispatched.
(please note that some destinations may take longer)

International customers are responsible for their own customs charges and taxes.

Once your parcel has left our warehouse, it is the property of Australia Post.
Our team is available to assist with tracking your order if it has past the estimated delivery times above.
For assistance please contact enquiries@fifiandannie.com.au