At Fifi & Annie we would like to make your online shopping experience as awesome and simple as possible.
We offer a flat rate of $10 for express postage for all orders within Australia.
For purchases of shoes within Australia, express postage is $15.
Your order will be dispatched within 24 hours of placement.
SHIPPING OUTSIDE AUSTRALIA
We offer a flat rate of $50 for express postage for all orders outside of Australia and New Zealand.
We offer a flat rate of $20 for express postage for all orders sent to New Zealand.
All orders outside of Australia should be received within 7-14 business days, however some destinations may take longer.
International customers are responsible for their own customs charges and taxes.
RETURNS AND EXCHANGES
We want you to love your purchase. However if you purchase an item that you are not satisfied with, please return the unworn, unused product with the original tags still attached within 7 days of receiving it. We reserve the right to not accept the item back if we feel that the item has been used or if the item has been damaged eg make-up or tan stains etc.
All sale items are final. We do not accept returns on sale items.
We do not accept sale items back for exchange, credit note or refund. Once you have purchased a SALE Item it is final and cannot be returned.
During a Flash Sale promotion (eg 20% OFF) or if using a Welcome Code discount we will except an item back for exchange or credit only.
Refunds can only be processed with any payment made other than Afterpay. If you choose Afterpay as your payment method you will be given a credit or exchange. We can not process refunds with Afterpay.
Please Note: If you require a refund we only refund the cost of the product being returned. We do not refund initial postage nor do we cover the cost of postage for products being returned.
If you are wanting to exchange an item that you have purchased please send an email with your request to: email@example.com A pre-paid post bag must be sent back with your return already filled out with your address so we can re-send the exchange.
If a post bag is not included we will contact you prior to sending your exchange for postage payment. Please note – No returns or exchanges on purchases of Olga Berg, Studio Aniss and Morgan & Taylor. WE DO NOT ACCEPT RETURNS ON ANY HEAD WEAR, HEADPIECES OR FASCINATORS, JEWELLERY OR CLUTCH BAGS. All jewellery and head pieces cannot be excepted back due to health and safety reasons.
To return an item please email our returns team at firstname.lastname@example.org
with your name, order number and what you would like to return or exchange for.
FAULTY OR DAMAGED ITEMS
All items sent out are thoroughly checked before sending and packaged with care. In the unlikely event that you receive an item that is faulty or damaged please contact us at email@example.com we will organise a replacement for you. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major fault. You will only be refunded in full if the item cannot be repaired or replaced or if the fault is major.